Frequently Asked Questions
Everything you need to know about shopping with EMMIOL.
How long does shipping take and what are the costs?
Standard shipping typically takes 7-15 business days depending on your location. We offer free standard shipping on orders over a certain threshold, which is specified at the top of our website.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Please note that certain items like swimwear and jewelry are final sale for hygiene reasons.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to our tracking portal. You can also log into your EMMIOL account to view the real-time status of your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services such as Klarna and Afterpay.
How do I choose the right size?
Each product page includes a detailed size guide with measurements in both centimeters and inches. We recommend comparing these measurements to a similar garment you already own for the best fit.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 2 hours of placing your order by contacting our customer support team.